Job description

We are looking for an experienced Application Manager to provide technical support to SalesForce, FinancialForce and Coupa users (with possible expansion of systems in the future). In this job, you will focus on promoting adoption, keep track of new releases and solutions and perform updates, i.e. add/delete users or functionality, add and maintain access profiles, workflows and custom fields etc. You will also act as a backup for the Office IT support engineer.

Your key responsibilities

• Manage system changesProactively identify and propose system improvements possibilities, manage system changes, and communicate needed system changes to users
• Roll out releasesIdentify and manage new releases in order to roll out new features efficiently
• Create business processesImplement and maintain business processes and workflows according to the specification of the Process Owners and validation of Master Data Process Lead
• Maintain reports and dashboardsCreate and maintain reports, dashboards and folders in cooperation with all business users

Profile

• 6+ years of experience of developing and managing an ERP system (FinancialForce and / or SalesForce is a plus)
• 10+ years of experience in IT with a proven track record in systems implementation
• Knowledgeable of system design, development, implementation and user support principles and practices
• Familiarity with project management principles
• Demonstrated skills in developing automated business systems
• Ability to prepare workflow analysis
• Well-organised and analytical skills
• Team player with excellent communication skills
• Pro-active in supporting the business, service minded, self-driven
• Very good in understanding business needs, requirements and data quality and analytics
• Pro-active engagement in future improvements, especially with a focus on data quality
• Knowledge of working with systems like SalesForce, FinancialForce, and Coupa

Job description

We are looking for a highly motivated Interconnection Specialist to strengthen our commercial team. Reporting to the Sales Director, you will be responsible for identifying, developing and closing business opportunities with new and existing customers, and generally manage business relationships.

Key responsibilities

• Develop and execute sales plans
• Achieve a predefined sales target
• Be the face of AMS-IX at many industry events worldwide
• Focus on initiating and building new business relationships, plus expanding business within the existing customer base of ISP’s, telco’s, content providers, hosting providers, social media and other Internet related companies
• Develop the business around new services (e.g. cloud connectivity)
• Manage an ongoing pipeline of potential opportunities
• Collaborate with the Marketing team to develop sales and customers communication materials.
• Collaborate with Business Development and Product teams for new products and services
• Work with the other departments to enable smooth operations of all customer interaction, such as customer administration, back-office and customer service aspects, as well as invoicing and technical operations
• Facilitate the development and provide input with regards to the need for sales tools, techniques and systems (i.e. CRM)
• Report to the Sales Director on pipeline and progress

Profile

• At least 4 years experience in a commercial role in an ICT, Telecom, Internet and/or technical environment
• Minimum bachelor graduate (HBO+), either a business/economic or technically relevant study (in the latter case demonstrated sales experience is key)
• Demonstrated successful experience in commercial relationship management and increasing sales results
• Understanding of Internet Networks, Mobile networks and (wholesale) IP infrastructure. Cloud market experience is a must
• A network of relevant contacts within the Internet/mobile industry would be considered a strong asset
• Hunter mentality with a focus on achieving results
• Excellent communication and presentation skills
• Eager and inquiring mind
• Strong interpersonal skills and enthusiastic team-player
• Experience with CRM systems and most notably Salesforce
• Ability to express and understand complex issues both verbally and in writing in English is required
• Knowledge of other languages is a plus

Job description

We are looking for a passionate PR and Communications Specialist with exceptional writing skills and a track record in generating sustained and high-profile coverage for a B2B company. As part of the Marketing and Communications team, you will provide strategic communication counsel, develop strong relationships with journalists, partners and influencers, and manage a wide range of communication projects.

Your key responsibilities

• Develop and implement fully integrated regional and international PR and Communications campaigns
• Manage the local PR agency we are working with
• Support brand awareness by developing newsworthy press releases, blogposts and pitches that can be sold to the national and international press
• Actively identify media and editorial opportunities and respond to media inquiries from national, regional, and local press
• Strategically prepare and coordinate media interviews and briefings that drive high impact editorial coverage
• Develop and maintain lines of communication with media contacts and other external audience groups
• Create and maintain editorial calendar
• Write and edit a variety of communications for both external and internal audiences
• Manage social media accounts: craft engaging posts, plan and monitor activities on all platforms (twitter, facebook, linkedIn, youtube)
• Plan and coordinate the production of our annual report
• Coordinate PR and communications activities for meetings and events and offer support in the preparation of presentations for these meetings and events
• Create programs to consistently and effectively communicate key messages that support our business objectives, values, mission and branding initiatives internally
• Share your expertise with other teams within AMS-IX and participate in multi-disciplinary communication initiatives

Profile

• At least 5 years experience in a similar role
• Bachelor/master degree in Communications
• A strong passion for PR and communications
• Outstanding interpersonal skills and ability to influence senior executives and others on communications issues
• Excellent verbal and written communication skills with proven expertise in using different styles to reflect the nature of the stakeholder, audience and message
• Ability to work well under pressure and meet tight deadlines
• Demonstrated ability to work independently and manage multiple projects simultaneously
• Ability to think strategically, be flexible and work with diverse groups
• Proven track record and ability to work with highly confidential information
• Dutch native and fluent in English (oral and written)
• Experience in working in the ICT sector is a plus
• Having worked at both a PR agency and client side is a plus