Events and Internal Communication Manager
April 6, 2018
It is once again time to share the results of our annual customer and member survey. This year’s overall performance score was an 8.7 out of 10 (where 1 is poor and 10 is excellent), which is the highest score of the past 4 years. Looking at the different AMS-IX services, the Unicast VLAN was the highest-rated one (9), followed by MMS Data Exchange (8.9) and Private Interconnect (8.8).
The various departments within AMS-IX also scored very well, especially the Customer Service department which received an overall rating of 9 out of 10 - their highest scores going to efficiency in the order process and general support. The Network Operations Centre (NOC) also scored very well, receiving an 8 or higher in all aspects, including maintenance announcements and speed of response to requests.We are happy to see that our customer base is getting more and more diverse. This is, of course, in line with AMS-IX continuously growing international character. Like previous years, the number of connected parties, number of routes and reliability of the platform are the three main reason why customers connect to AMS-IX.
To summarise, our members and customers continue to express a positive attitude about AMS-IX. We are, once again, proud of our received scores and promise to strive for the best when it comes to dealing for with our members and customers in 2018!